KYOCERA Document Solutions UK’s Service Technician Success

5th Annual European KYOCERA Service Awards

05 September 2012

KYOCERA Document Solutions believes that excellent, high quality service begins with well-trained service staff and the KYOCERA Service Award was established to recognise the hard work and dedication of all KYOCERA service staff.

KYOCERA Document Solutions UK’s Service Technician Success

This Summer the 5th Annual European KYOCERA Service Awards took place in Germany. KYOCERA Document Solutions believes that excellent, high quality service begins with well-trained service staff and the KYOCERA Service Award was established to recognise the hard work and dedication of all KYOCERA service staff around the world. In addition to the European competition, further contests take place in North and South America, Australia and Japan with the top technicians in each region being recognised.

This year 728 technicians from eleven European countries competed for the title of Local Service Award Champion. Bryan Borley of Automated System Group UK Ltd, was a finalist this year but he has won the accolade twice before: “I’ve entered over the last four years, initially really just to test my knowledge. The second year I entered I came second in the UK and for the third and fourth years I was delighted to win.”

After several qualifying rounds the best from each country are invited to the finals. These comprise 30 theoretical questions and 5 practical situations. Borley explains: “The theory part of the test is multiple choice and you receive negative marks if you miss the question out or tick something you shouldn’t. In the practical tests you are in a room with a machine and have just 15 minutes to address a very difficult technical problem which is pressurised.”

The winners each receive an air-brushed KYOCERA MFP and a Service Award Trophy in addition to a week-long trip to Japan and China. During the trip they meet the KYOCERA management team in Osaka, tour the KYOCERA headquarters and see the production plants in Shilong, China. The itinerary ensures they have plenty of opportunity to absorb the local culture and visit the sights that the region is famous for.

“We take pride in the excellent service that KYOCERA technicians provide. The process to become an Authorised KYOCERA Service Engineer is extremely demanding, but necessary to maintain our high standards,” explains Doug Muir, Customer Services Director, KYOCERA Document Solutions UK. “In return for their tireless efforts, KYOCERA started the Service Award to recognise and document their added value to our organisation.”

Borley adds: “There is some very stiff competition in the UK, but when you are a finalist in Europe it all goes up a level and is very, very difficult. The knowledge is at such a level that there is very little difference between first and last place. Taking part in the competition really helps to improve your knowledge and training and I’d recommend it and encourage everyone to have a go.”

Bryan Borley is based at Automated Systems Group Ltd’s Head Office in Cambridgeshire and now leads a team of 35 engineers covering the Midlands and the South. Founded in 1991, Automated Systems Group Ltd is one of the largest independent reprographic and print solutions suppliers in the UK.



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